Mr. Mante Samuel
Head of Department
I warmly welcome you to the Department of User Support under the Directorate of Information and Communication Technology (DICT) of the University of Health and Allied Sciences (UHAS). The Department is committed to providing excellent technical assistance to end-users (staff, students, and their collaborating vendors) to ensure the smooth operation of the University’s software, hardware, and network systems, thereby enhancing the performance of administrative duties, teaching and learning. The role of this Department is very critical to the operations of DICT. Our operations are guided by the University’s core values and ethos (Excellence, Integrity, Innovation, and Service and Care), user support professional standards, the Ghana Cybersecurity Authority standards, and governance processes. We are committed to providing exceptional support that empowers productivity and strengthens
collaboration in the University community.
Overview
The Department of User Support under the Directorate of ICT at UHAS ensures the smooth operation of computer and networking systems by providing expert technical support to end-users within the University community. Our key roles include installing/configuring hardware and software systems, troubleshooting and resolving technical challenges (in-person or remote), printing of Identity Cards (ID) for students and staff, ensuring teaching aids at the lecture halls are in optimal state for their intended purpose, managing user accounts, training and educating the entire UHAS community on the technology usage, enforcing ICT security policies functionality and maintaining inventory as well as engaging third-party vendors to resolve critical technical issues.
Mission and Vision Statements
Our Mission
Provide timely, experienced technical assistance to end-users, ensuring they can effectively maximize the
use of hardware, software and networking systems of UHAS to maximize productivity, enhance end-user
satisfaction and ensure uninterrupted workflow.
Our vision
A University Community where end-users of ICT systems experience and make a positive and sustainable
impact in teaching and learning, research and administrative duties.